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2024 · Lead

Assistant Manager

Coordinated a 25-person team during peak services generating up to €8,000 per hour, with an average service time under 6 minutes.

The challenge

Front counter, kitchen and drive-thru: a year of high-volume operations where every minute and every process counts.

What I did

  1. High volume: managed front-counter, kitchen and drive-thru orders during rush hours (up to €8,000 per hour) while keeping average service time under 6 minutes.
  2. Leadership: coordinated a team of 25 people and upheld quality standards and operational targets.
  3. Training: trained 12 new team members on internal processes and strict quality and hygiene standards.